FAQ

Questions about Huitzo

The Huitzo runtime, Intelligence Packs, integrations, pricing, and security posture — answered without buzzwords.

Platform

What is Huitzo?
Huitzo is a self-hosted AI runtime for regulated enterprises. It runs AI applications — Intelligence Packs — inside the customer's existing infrastructure, so sensitive data never leaves their environment.
What is an Intelligence Pack?
An Intelligence Pack is an AI application that runs inside the Huitzo runtime. Like a containerized application on a Linux host, an Intelligence Pack is the unit a team builds, tests, and deploys.
How long does deployment take?
Most production deployments take weeks rather than the 12-18 months a custom build typically requires. Exact timeline depends on the customer's infrastructure and integration scope.
How do I contact Huitzo?
Email [email protected] for product, platform, and sales inquiries. Email [email protected] for consulting and general inquiries. Email [email protected] for legal matters.

Security & compliance

Where does my data go when I use Huitzo?
Your data stays inside your environment. Huitzo is self-hosted — the Hub and your Intelligence Packs run on infrastructure you control (cloud, on-premises, edge, or air-gapped). Huitzo Inc has no runtime telemetry, no phone-home, and no usage reporting. We cannot observe your deployment by design.
Are you SOC 2 compliant?
Huitzo Inc has not completed a SOC 2 examination. We do not claim SOC 2 compliance. Our self-hosted-first architecture means customer data does not enter Huitzo Inc systems; the audit scope when we pursue SOC 2 will cover our build pipeline, code signing, license issuance, and internal corporate systems — not a customer data plane, because we don't have one.
Have you been independently penetration-tested?
Huitzo Inc has not been independently penetration-tested. We will publish the dated letter from the testing firm when an engagement is complete.
Will you sign a HIPAA Business Associate Agreement (BAA)?
Huitzo Inc does not currently sign Business Associate Agreements. HIPAA compliance is not a certification — it is a contractual and technical posture, and we will state our position when we have one to state. If you are evaluating Huitzo for a workflow involving protected health information, contact us directly so we can discuss your specific architecture.
Do you hold ISO 27001?
No. Huitzo Inc has not pursued ISO 27001 certification.
Are you PCI-DSS compliant?
Huitzo Inc does not process or store cardholder data, so PCI-DSS is out of scope by architecture.
Are you FedRAMP authorized?
No. Huitzo Inc has not pursued FedRAMP authorization.
Do you comply with GDPR? Will you sign a Data Processing Agreement?
Huitzo Inc has not published a GDPR readiness statement or a standard DPA template. If you are an EU-based customer evaluating Huitzo, contact us directly to discuss your data-processing requirements — and note that our self-hosted architecture means Huitzo Inc typically does not act as a data processor on your customer data, since that data does not enter our systems.

About Huitzo

Who founded Huitzo?
Huitzo was founded by Ernesto Sola-Thomas, who serves as CEO. The company was founded in 2024.
Where is Huitzo headquartered?
Huitzo is headquartered in Miami, FL, in the United States.
Is Huitzo a model provider?
No. Huitzo is a self-hosted AI runtime — the infrastructure that AI applications run inside. It is model-agnostic and works with models from OpenAI, Anthropic, open-weight providers, or models a customer hosts themselves.
What does Huitzo do?
Huitzo runs AI applications — Intelligence Packs — inside a customer's existing infrastructure, so sensitive data never leaves their environment. It is built for organizations in regulated industries where data sovereignty is a requirement.
How is Huitzo different from cloud AI platforms like AWS Bedrock or Azure AI?
Cloud AI platforms route customer data through their infrastructure. Huitzo deploys inside the customer's infrastructure, so data and computation stay where the customer already has compliance controls. Huitzo is also model-agnostic — Bedrock and Azure AI lock customers into a specific model catalog.
Is Huitzo affiliated with the town of San Pablo Huitzo?
No. Huitzo Inc is a US technology company headquartered in Miami, FL. The name is unrelated to the town of San Pablo Huitzo in Oaxaca, Mexico.

Integrations

Does Huitzo work with OpenAI?
Yes. Huitzo is model-agnostic. Intelligence Packs can call OpenAI models, Anthropic models, open-weight models, or models the customer hosts internally — through one Python interface.
Can I add a custom integration?
Yes. Custom drivers let teams extend Huitzo to internal systems and proprietary services. The driver pattern is the same as adding a Linux device driver — implement the interface, register it, and use it from any Intelligence Pack.
What protocols are supported out of the box?
HTTP and HTTPS for REST APIs, native SDKs for major AI providers, S3-compatible object storage, and standard SQL connectors. Internal infrastructure is reached through custom drivers.
Does Huitzo run inside an air-gapped environment?
Yes. Self-hosted deployment is the default. An Intelligence Pack can run entirely behind the customer's firewall — including with self-hosted models — with no external network calls.
Can I integrate with my existing identity provider?
Yes. Authentication and access control plug into the customer's existing identity provider (Okta, Azure AD, internal SSO) rather than creating a parallel user directory.
How do Intelligence Packs share state across integrations?
Through one shared context interface. A Pack can call a model, read from object storage, and write to a database without bridging code between services.

Pricing

How much does Huitzo cost?
Pricing as of 2026-05-01: Starter is $10/month or $100/year — a Huitzo-hosted sandbox at huitzo.ai for evaluation. Pro is from $3,000/month, customer-self-hosted, for one team in production. Enterprise is from $8,000/month, customer-self-hosted, for organization-scale deployments. There is no free tier.
What is included at each tier?
Starter ($10/mo or $100/yr) gives one user a Huitzo-hosted sandbox at huitzo.ai with capped quota and basic standard integrations — eval-only. Pro (from $3,000/mo) is customer-self-hosted and includes 5 Intelligence Packs named at contract, standard integrations, dev and prod environments, unlimited users in the business unit, priority email with 48-hour SLA, and a named CSM. Enterprise (from $8,000/mo) is customer-self-hosted at org scale and adds the full standard Pack library plus new Packs released during the term, dev plus staging plus prod, air-gapped and sovereign-cloud support, a named solutions engineer with 24-hour SLA, a customer-redlined MSA, and a vendor-risk packet.
What separates Pro from Enterprise?
Four axes. Deployment shape: Pro is single business unit with dev and prod; Enterprise is org-scale with dev, staging, and prod, including air-gapped or sovereign-cloud. Intelligence Pack scope: Pro names up to 5 Packs at contract; Enterprise gets the full library plus new Packs in term. Support: Pro is priority email with a named CSM; Enterprise is a named solutions engineer with monthly working sessions. Procurement: Pro signs the standard MSA; Enterprise gets a customer-redlined MSA, named DPA, and vendor-risk packet.
How does pricing scale on top of the base?
Pro scales transparently above $3,000/month: +$400/month per Intelligence Pack beyond 5 (ceiling 8), +$1,500/month per environment beyond dev+prod (ceiling 3). Pro all-in maximum is $5,700/month at 8 Packs and 3 environments — above that ceiling moves to Enterprise. Enterprise scales above $8,000/month: +$2,500/month per environment beyond three, custom Pack development by SOW at $250/hour. No per-seat charges in either tier.
What does professional services cost?
Custom integrations, custom Intelligence Pack development, and training are scoped per engagement via Huitzo Solutions under a separate SOW. Custom Pack development bills at $250/hour. Talk to the founder for a scoped quote.
Is there a free tier?
No. Huitzo does not offer a free tier. The $10/month or $100/year Huitzo-hosted Starter sandbox at huitzo.ai is the entry point for evaluation.
How do I get started?
For evaluation, sign up for the Starter sandbox at huitzo.ai. For production deployments, email [email protected] for a 20-minute scoping call.